Privacy Policy

1. Who we are

Zoolk POS is a product of TechMine, a Malawi-based software company. When you use Zoolk, TechMine is the data controller for the account and business data you provide, and for the operational data the app generates (sales, stock, staff activity).

2. What we collect

• Account & business data — your name, email, phone, business name, and the branches, staff, and roles you set up.
• Operational data — products, stock levels, sales, customer records, invoices, and supplier/purchase records you create while using the app.
• Billing data — your Zoolk wallet ledger and subscription charges. We do not store your mobile money PIN — payments are processed directly by pawaPay, our payment processor, and we only receive confirmation that a payment succeeded or failed.
• Device & session data — the devices you've signed in from, session activity, and (if you enable it) passkey credentials, so you can manage and revoke access to your account.
• Technical data — IP address, device type, and app version, mainly for security and troubleshooting.

3. How we use it

We use your data to operate the product you're paying for: running checkout and inventory, syncing data across your branches and devices, processing subscription payments through pawaPay, sending push notifications (for things like low-stock alerts or payment confirmations) through Firebase Cloud Messaging, and keeping an audit log so you can see who did what on your account. We don't sell your data, and we don't use your business's sales or customer data to advertise to you or anyone else.

4. Where your data lives

Zoolk stores your data in a multi-tenant database — your business's data is logically separated from every other business on Zoolk, but hosted on shared infrastructure. Your device also keeps a local copy of recent data so the app keeps working offline, syncing back to our servers when you're reconnected.

5. Who we share it with

• pawaPay — to process mobile money payments for your subscription.
• Firebase (Google) — to deliver push notifications to your devices.
• Other businesses on Zoolk — only if you choose to use the Marketplace feature to list or request stock, in which case the listing details you post are visible to other Zoolk businesses.

We don't share your data with anyone else for marketing or advertising purposes.

6. Your controls

You can review and revoke active login sessions and trusted devices from within the app at any time. You control staff access through roles and permissions, and every sensitive action is logged. You can request a copy of your data or ask us to delete your account — see our Account Deletion page for how that works.

7. How long we keep it

We keep your account and business data for as long as your account is active. After account deletion, we retain some records (like billing and audit history) for a limited period where we have a legal or accounting reason to, as described on the Account Deletion page.

8. Contact us

Questions about this policy or your data — email info@techminemw.com.