Frequently asked questions

Every new account gets 30 days free, automatically, with no credit card needed to start.

Zoolk POS runs on Windows and Android today, and iOS is in development. Download it from the Get the app page, then sign in with the account you create on the web.

Yes — during setup you can add products individually or bring in your existing list. Reach out if you need help with a bulk import.

Yes. Plans are priced and billed in your market's local currency — no dollar conversion, and the price doesn't move with the exchange rate.

Top up your Zoolk wallet with mobile money, right from the app. Every charge and payment is recorded on your wallet ledger.

Your account moves into a grace period rather than being shut off immediately, giving you time to top up before anything is restricted.

Yes — checkout, stock updates, and receipt printing all work offline. Everything syncs automatically once you're back online.

Yes, from a single account. Every plan includes at least one branch, with more available on higher plans or as a per-branch add-on.

Yes — every staff member gets their own login and a role (cashier, sales manager, branch manager, and more) that controls exactly what they can access.

Yes — Zoolk tracks customer debt and credit as a proper ledger, so you always know who owes what.

Yes, your data lives on our servers and syncs from every device — it isn't only stored on one till.

Revoke that device's session from another device or by contacting support, so it can no longer access your account.

See our Account Deletion page for the full process. Account deletion →